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TimelyCare

Murray State students can access 24/7 virtual mental health care through TimelyCare. If you are feeling overwhelmed, stressed, anxious, or just need someone to talk to, TimelyCare can connect you with licensed mental health providers and counselors all over the U.S. (available in all 50 states). We want you to have the support you need to succeed. and get started.

TimelyCare services are free and don't require insurance. Available services include:

  • On-demand mental health and emotional support (TalkNow)

  • Scheduled mental health counseling

  • Psychiatric support

  • Health coaching

  • Basic needs assistance

  • Care navigation

  • Peer community

  • Digital self-care content

timely care logo decorativeDownload the Murray State TimelyCare app through Apple’s App Store, Google Play or at .

This partnership is an extension of Murray State’s on-campus and virtual student mental health resources, including University Counseling Services, the Psychological Center and the Center for Student Engagement and Success.  

Learn more about Mental health counseling options

Frequently Asked Questions

Murray State offers mental health care through three services. Learn more and compare your options.

University Counseling Center -

C104 Oakley Applied Science

Psychological Center -

401 Wells Hall

TimelyCare -

Available through the app at

University Counseling Center -

Monday - Friday from 8 a.m. to 4:30 p.m. 

Psychological Center -l

  • Monday & Friday - 8 a.m. to 4 p.m.
  • Tuesday & Thursday - 8 a.m. to 6 p.m.
  • Wednesday - 8 a.m. to 5 p.m.

TimelyCare -

Available 24/7

University Counseling Center -

Individual, couples, and group therapy. Allows walk-ins.

Psychological Center -

Individual and couples therapy and psychological assessments. Allows walk-ins.

TimelyCare -

Scheduled counseling, TalkNow (on-demand counseling), health coaching, various self-help resources, and limited psychiatry services.

*** If you are experiencing an emergency, you can also call 988 or 911, call the Murray State Police at 270.809.2222, or go to your nearest emergency room. ***

 

University Counseling Center -

Walk-in services are available Monday through Friday from 9 a.m. to 2 p.m.

Psychological Center -

Walk-in services are available anytime their office is open.

  • Monday & Friday - 8 a.m. to 4 p.m.
  • Tuesday & Thursday - 8 a.m. to 6 p.m.
  • Wednesday - 8 a.m. to 5 p.m.

TimelyCare -

TalkNow services and self-help resources are available on-demand 24/7.

University Counseling Center -

Both. Offers in-person and virtual services.

Psychological Center -

In-person (virtual services when necessary)

TimelyCare -

Virtual only.

University Counseling Center -

Currently enrolled students.

Psychological Center -

  • Students
  • Faculty
  • Staff
  • Community members

TimelyCare -

Currently enrolled students

University Counseling Center -

Free

Psychological Center -

Students, faculty, and staff - Therapy is free. Assessments are $50.

Community members - Sliding scale: Therapy sessions range from $3-$25, assessments range from $50 to $200. Cash or check only.

TimelyCare -

Free

*** All services are confidential unless a report is required by law to protect someone’s life or safety, such as in the cases of suicidal ideation, homicidal ideation, or child abuse. ***

University Counseling Center -

Yes. All services are confidential unless a report is required by law to protect someone’s life or safety, such as in the cases of suicidal ideation, homicidal ideation, or child abuse.

Psychological Center -

Yes. All services are confidential unless a report is required by law to protect someone’s life or safety, such as in the cases of suicidal ideation, homicidal ideation, or child abuse.

TimelyCare -

Yes. All services are confidential unless a report is required by law to protect someone’s life or safety, such as in the cases of suicidal ideation, homicidal ideation, or child abuse.

Student records are shared with the Counseling Center and/or the Psychological Center, for continuity of care and to ensure that the campus is aware of students who may be struggling and need additional support.

University Counseling Center -

Offers referrals to an outside prescriber, if needed.

Psychological Center -

Offers referrals to an outside prescriber, if needed. 

TimelyCare -

Limited prescription services are available through TimelyCare Psychiatry.

University Counseling Center -

No. Both parties must be in the state of Kentucky to receive service.

Psychological Center -

No. Both parties must be in the state of Kentucky to receive service.

TimelyCare -

Yes. All services are available anywhere in the United States.

Students outside of the United States can access TalkNow and the self-help resources. They cannot access scheduled counseling sessions or psychiatry.

 

University Counseling Center -

Every other week.

Psychological Center -

Weekly.

TimelyCare -

You and your counselor will determine the frequency of your meetings.

University Counseling Center -

Varies. Your assigned counselor may be a licensed counselor or an intern or practicum student. All counselors in training are closely supervised by licensed mental health providers.

Psychological Center -

Practicum students who are closely supervised by licensed by psychologists.

TimelyCare -

Scheduled counseling sessions are provided by licensed mental health providers.

University Counseling Center -

Limit is based on needs and progress toward treatment goals. Maximum of 24 sessions while enrolled at Murray State.

Psychological Center -

Limit is based on needs and progress toward treatment goals.

TimelyCare -

Maximum of 12 scheduled counseling sessions per academic year.

Unlimited access to TalkNow, health coaching, and self-help resources.

University Counseling Center -

  1. Email msu.counselingcenter@murraystate.edu
  2. You will receive an email with a link to forms you will complete and submit. 
  3. After the forms are submitted, your assigned counselor will email you to schedule your first appointment

Psychological Center -

  1. Go to the Psychological Center in 401 Wells Hall and request the forms.
  2. You will complete the forms in their office.
  3. After the forms are submitted, your assigned clinician will call you to schedule your first appointment.

TimelyCare -

  1. Go to the TimelyCare app and set up your profile.
  2. Select a counselor who fits your needs and your schedule.
  3. Schedule your first appointment on the app.

University Counseling Center -

Call 270.809.6851

Email msu.counselingcenter@murraystate.edu

Go to the Counseling Center website

Psychological Center -

Call 270.809.2504

Go to the Psychological Center website

TimelyCare -

Use the TimelyCare app

Additional student support resources may be found at . You can also download a simple chart highlighting information for the different services Murray State offers.

Download the mental health option document

Learn more about Mental Health at Murray State

 

Murray State’s Quality Enhancement Plan (QEP) is titled MSU Matter – Racers Care. As part of the University’s accreditation requirements, the current QEP is focused on mental health and well-being, and is an important part of the University’s strategic plan. 

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